Set up rich, responsive digital experiences with readymade templates — or build your own to suit your specific needs.
Fully utilize your, and other customers’, expertise to resolve cases. With Chatter, you can bring the best responses to the top of any question, so users are confident they have the best answer.
Guide users to the information that matters most. Curate topics based on popularity, age, featured content, or whatever works for your business.
Empower customers with direct access to data and processes so customers can update their account, access information, and complete any action.
Give customers the power to update their account from any device. Customers can access critical data in their profile, cases, claims or custom objects.
Connect third party systems like ERP and ecommerce in place for customers to access any data and process.
Use Salesforce Knowledge to create a responsive portal where customers can search for answers to their most pressing questions about your product and brand.
Automate forms, processes, and tasks at every step. Create training and certification programs that track partner progress.
Eliminate lead conflict, automate lead routing, and streamline quoting. And with Einstein AI, partners can intelligently surface the content and files they need to be more productive.
Help partners build, track, and analyze marketing campaigns. Share pre-built materials and allow partners to create co-branded content.
Select from our prebuilt themes and add the color, fonts, and style that match your design or brand. And tailor your experience to cater to a variety of audiences within your site.
Upload and select images for your header, logo, rich content editor, and custom components in our lightweight CMS. Store and access these files in your asset library — or connect content and settings from your old CMS.
Use Audience Targeting to control which page, theme, and component is visible to each group and user.
Connect and access data from external sources with clicks. Easily bring in data from legacy systems (SAP, Oracle, Microsoft, you name it).
Quickly create industry-specific experiences with Lightning Bolt solutions. Built by our ecosystem of partners, Lightning Bolts contain industry process flows, app, and components that integrate seamlessly into your experience and with the Salesforce Platform.
Here are just a few examples of our industry solutions:
Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.
Partner Relationship Management Solution: Deliver the same tools that makes your internal team successful to your partners.
Salesforce CRM: Salesforce offers a wide variety of CRM categories and systems to meet your business needs at a cost that is scalable to fit any business.
Finding the Right Collaboration Tools: Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.
Personalization Solution: Match individuals needs and interests with Salesforce personalized business integration software.
Experience Builder: Empower anyone in your organization to build digital experiences with a point-and-click builder, drag-and-drop components, and out-of-the-box pages, templates, and content.
Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages.
Files Sync and Share: Quickly find what you‘re looking for from anywhere, on any device. Share and collaborate on files, publish the best and most relevant content, and track it all in real time.
Customer Service Management Solution: Empower companies to manage all customer information and conversations in the cloud.
Business Integration Solution: Create and escalate support cases, update opportunities and qualify leads, and collaborate on and share files. Infuse communities with data from any system, anywhere.
