The Texas State Board of Pharmacy has regulatory authority solely over pharmacies, pharmacists, pharmacist interns and pharmacy technicians licensed in Texas. If you believe that a TSBP licensee has violated a Texas pharmacy law or rule in your circumstance, the following information will help you determine how you should file a complaint.
Anyone may file a complaint against a TSBP licensee; however, complaints must be received in writing. In order for the Board staff to contact you, you must provide your full name and complete contact information when submitting a complaint. Provide a brief description of the incident; include facts, dates, and names of persons involved. If your complaint involves a prescription, provide information from the prescription label. Please note that The Texas State Board of Pharmacy does not have jurisdiction over complaints involving rudeness, customer service, pricing/billing disputes nor accepts anonymous complaints.
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The Texas State Board of Pharmacy is the state agency responsible for the licensing/registration of Texas pharmacists, pharmacy technicians, and pharmacies; for establishing regulations for pharmacy practice; and for disciplining licensees and registrants. Look here for information about the Board's mission, Compact with Texans, policies and guidelines, members, staff, public information reports, statutes, meeting agendas, calendar of events and more.
George H. W. Bush State Office Building
1801 Congress Avenue
Suite 13.100
Austin, TX 78701-1319
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